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The on-call engineer identified the faulty deploy, reverted it, and the error rate fell back below thresholds; monitoring then auto-resolved the incident. A post‑mortem recommended tighter deployment checks and automated smoke tests to prevent recurrence.\n\nMetadata\n\nCondition #1 - Metric value:\n 3.4\n\nCondition #1 - Time aggregation:\n Average\n\nCondition type:\n SingleResourceMultipleMetricCriteria\n\nDescription:\n HTTP 5xx errors exceeded 2% over the past 10 minutes.\n\nMonitoring service:\n Platform\n\nRegion:\n nbg-2\n\nSeverity:\n Sev2\n\nseverity:\n critical\n\nSignal type:\n Metric\n\nTimeline\n\nIncident started. · Oct 27, 2025 at  8:17pm CET\n\nIncident update posted to #status-page-updates. Slack · Oct 27, 2025 at  8:17pm CET\n\nSent an email to Clara Mendes at clara.mendes@shadowfusion.cloud. · Oct 27, 2025 at  8:17pm CET\n\nIncident update posted to #better-stack-monitoring. Slack · Oct 27, 2025 at  8:17pm CET\n\nFilip Hoang commented · Oct 27, 2025 at  8:18pm CET\n\nCan you please investigate ASAP Sofia Petrov ? Please feel free to escalate if not resolved soon.\n\nSofia Petrov commented · Oct 27, 2025 at  8:19pm CET\n\nAlready on it Filip Hoang.\n\nSent an email to Adam Novak at adam.novak@shadowfusion.cloud. · Oct 27, 2025 at  8:20pm CET\n\nSent an email to Sofia Petrov at sofia.petrov@shadowfusion.cloud. · Oct 27, 2025 at  8:20pm CET\n\nSent an email to Priya Nair at priya.nair@shadowfusion.cloud. · Oct 27, 2025 at  8:20pm CET\n\nSent an email to Filip Hoang at filip@betterstack.com. · Oct 27, 2025 at  8:20pm CET\n\nSent an email to Erik Johansson at erik.johansson@shadowfusion.cloud. · Oct 27, 2025 at  8:20pm CET\n\nSent an email to Liam Walker at liam.walker@shadowfusion.cloud. · Oct 27, 2025 at  8:20pm CET\n\nSofia Petrov commented · Oct 27, 2025 at  8:20pm CET\n\nSeems it's related to Liam Walker's deploy that's causing an increased error rate. Reverting NOW.\n\nSofia Petrov commented · Oct 27, 2025 at  8:22pm CET\n\nRevert still in progress, seems it's going up though.\n\nFilip Hoang commented · Oct 27, 2025 at  8:23pm CET\n\nIf you're on it please ACK the incident Sofia Petrov .\n\nSofia Petrov commented · Oct 27, 2025 at  8:23pm CET\n\nSorry my bad!\n\nIncident acknowledged by Sofia Petrov. · Oct 27, 2025 at  8:23pm CET\n\nIncident update posted to #status-page-updates. Slack · Oct 27, 2025 at  8:23pm CET\n\nIncident update posted to #better-stack-monitoring. Slack · Oct 27, 2025 at  8:23pm CET\n\nSofia Petrov commented · Oct 27, 2025 at  8:24pm CET\n\nRevert completed.\n\nIncident resolved automatically. · Oct 27, 2025 at  8:25pm CET\n\nIncident update posted to #better-stack-monitoring. Slack · Oct 27, 2025 at  8:25pm CET\n\nFilip Hoang commented · Oct 27, 2025 at  8:26pm CET\n\nPlease PM for this one since it was caused by a deploy. Sofia Petrov Liam Walker \n\nSofia Petrov commented · Oct 27, 2025 at  8:46pm CET\n\nPost Mortem: App Service 5xx Errors (Platform)\n\nOverview\nAn incident involving elevated HTTP 5xx error rates was detected on the Microsoft Azure Platform in region nbg-2 and quickly escalated on October 27, 2025 between 8:17pm and 8:25pm CET. Error rates exceeded automated thresholds and triggered a Sev2 (critical) alarm, affecting platform stability and user experience during the period.\nTimeline\n\nTime (CET)\nEvent Description\n\n8:17pm\nIncident started: HTTP 5xx errors exceeded 2% (measured at 3.4% avg over last 10 min)\n\n8:17pm\nNotifications posted to #better-stack-monitoring and #status-page-updates (Slack)\n\n8:17pm-8:20pm\nOn-call Clara M. notified; escalation policy triggered for entire team\n\n8:18pm\nInvestigation requested by Filip Hoang; Sofia Petrov assigned and acknowledged incident\n\n8:19pm\nInitial troubleshooting by Sofia Petrov underway\n\n8:20pm\nError rate spikes: 6.8% avg over last 10 min. Possible culprit: @Liam Walker’s deploy\n\n8:20pm\nRevert operation initiated; relevant stakeholders notified via email\n\n8:22pm\nRevert still in progress; updates shared on Slack status channels\n\n8:23pm\nIncident acknowledged in monitoring and status Slack channels\n\n8:24pm\nRevert completed; platform error rate starts to decline\n\n8:25pm\nError rate normalized (1.2% avg over last 10 min); incident automatically resolved\n\nImpact\n\nUsers experienced increased 5xx errors in the affected region, potentially resulting in failed API calls and degraded application functionality for several minutes.\nMonitoring flagged the error as critical (Sev2); incident visibility extended to engineering, ops, and affected team leads.\n\nRoot Cause\n\nA recent deployment by Liam Walker inadvertently caused an error spike, increasing the HTTP 5xx error rate past threshold levels (up to 6.8% avg).\nError was limited to platform services in region nbg-2.\n\nResolution\n\nRapid identification of the problematic deployment led to an immediate revert operation initiated and completed by Sofia Petrov.\nError rate returned to acceptable levels (1.2% avg) and incident resolved automatically by monitoring system.\n\nCommunication and Escalation\n\nSimple team-wide escalation policy activated; all relevant team members updated via Slack and email throughout incident lifecycle.\nStatus page and internal monitoring channels reflected timely status changes and resolution.\n\nAction Items\n\nConduct deeper analysis of deployment process to ensure early detection of error-causing changes.\nAdd automated smoke tests for AppService deployments targeting HTTP error rates and service health indicators.\nConsider adjusting alerting thresholds or aggregation windows to avoid false positives and improve signal fidelity.\nReview internal escalation workflow for further communication optimization during Sev2 incidents.\n\nThis post mortem reflects the steps taken, impact, and future actions based on 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