Incidents reported on status page for Shadow Fusion https://custom.shadowfusion.cloud/en en https://custom.shadowfusion.cloud/en/incident/800144 Wed, 01 Jul 2026 02:40:56 -0000 https://custom.shadowfusion.cloud/en/incident/800144#c0f33fc980871a016f9726f97137d9164ad6fc9f34c1af63c0cc3ba7ff9d78de Regular maintenance. https://custom.shadowfusion.cloud/en/incident/800144 Wed, 01 Jul 2026 02:40:56 -0000 https://custom.shadowfusion.cloud/en/incident/800144#c0f33fc980871a016f9726f97137d9164ad6fc9f34c1af63c0cc3ba7ff9d78de Regular maintenance. https://custom.shadowfusion.cloud/en/incident/800144 Wed, 01 Jul 2026 02:40:56 -0000 https://custom.shadowfusion.cloud/en/incident/800144#c0f33fc980871a016f9726f97137d9164ad6fc9f34c1af63c0cc3ba7ff9d78de Regular maintenance. https://custom.shadowfusion.cloud/en/incident/800144 Wed, 01 Jul 2026 02:40:56 -0000 https://custom.shadowfusion.cloud/en/incident/800144#c0f33fc980871a016f9726f97137d9164ad6fc9f34c1af63c0cc3ba7ff9d78de Regular maintenance. https://custom.shadowfusion.cloud/en/incident/800144 Wed, 01 Jul 2026 02:40:56 -0000 https://custom.shadowfusion.cloud/en/incident/800144#c0f33fc980871a016f9726f97137d9164ad6fc9f34c1af63c0cc3ba7ff9d78de Regular maintenance. https://custom.shadowfusion.cloud/en/incident/800144 Wed, 01 Jul 2026 02:40:56 -0000 https://custom.shadowfusion.cloud/en/incident/800144#c0f33fc980871a016f9726f97137d9164ad6fc9f34c1af63c0cc3ba7ff9d78de Regular maintenance. https://custom.shadowfusion.cloud/en/incident/800144 Wed, 01 Jul 2026 02:40:56 -0000 https://custom.shadowfusion.cloud/en/incident/800144#c0f33fc980871a016f9726f97137d9164ad6fc9f34c1af63c0cc3ba7ff9d78de Regular maintenance. https://custom.shadowfusion.cloud/en/incident/800144 Wed, 01 Jul 2026 02:40:56 -0000 https://custom.shadowfusion.cloud/en/incident/800144#c0f33fc980871a016f9726f97137d9164ad6fc9f34c1af63c0cc3ba7ff9d78de Regular maintenance. https://custom.shadowfusion.cloud/en/incident/800144 Wed, 01 Jul 2026 02:40:56 -0000 https://custom.shadowfusion.cloud/en/incident/800144#c0f33fc980871a016f9726f97137d9164ad6fc9f34c1af63c0cc3ba7ff9d78de Regular maintenance. https://custom.shadowfusion.cloud/en/incident/827106 Thu, 19 Feb 2026 08:28:14 -0000 https://custom.shadowfusion.cloud/en/incident/827106#43aa22408da0caccc22ffa5bb91e66960f261fbd106f4b4d0ca47fc7700a2523 Maintenance completed https://custom.shadowfusion.cloud/en/incident/827106 Tue, 17 Feb 2026 08:28:14 -0000 https://custom.shadowfusion.cloud/en/incident/827106#059f3eb0ef2374dfe39439ed04ec30d3ffc71cd4b9044bb72e07b8e15985563f Test https://custom.shadowfusion.cloud/en/incident/819195 Tue, 17 Feb 2026 04:39:55 -0000 https://custom.shadowfusion.cloud/en/incident/819195#20f8639b85cab8b7012a38e995b7c79c12d800cb5f5d09c4ddf0ede3a6fbf2ec Overall Services Health recovered. https://custom.shadowfusion.cloud/en/incident/819195 Tue, 17 Feb 2026 04:23:05 -0000 https://custom.shadowfusion.cloud/en/incident/819195#804e85df22d0038b833b4327ac910f0e3f754faef3a541b63de21a53b0bcb5cd Overall Services Health went down. https://custom.shadowfusion.cloud/en/incident/819195 Mon, 16 Feb 2026 18:37:43 -0000 https://custom.shadowfusion.cloud/en/incident/819195#baa348751c88ceeca65741132faa31954f24a1dd044378becdd946be7af6cd87 Database Health is degraded. https://custom.shadowfusion.cloud/en/incident/819195 Mon, 16 Feb 2026 18:30:34 -0000 https://custom.shadowfusion.cloud/en/incident/819195#62bb5f8f219c4913959b1af1aca28b6112e9d8301fd99f81fd0afcf6eb4d0d1d Database Health recovered. https://custom.shadowfusion.cloud/en/incident/793069 Tue, 10 Feb 2026 15:24:00 -0000 https://custom.shadowfusion.cloud/en/incident/793069#ffd52e897bf07861d815c77d07669b0cdab57ed9cc2e5c16c90c4fc5affdec07 Incident summary for 🟣 App Service 5xx Errors: Platform (Oct 27 at 8:17pm CET) Cause: AppService-5xxErrorSpike Started at: Oct 27 at 8:17pm CET Length: 8 minutes Acknowledged by: Sofia Petrov Slack channel: #better-stack-monitoring, #status-page-updates View incident in Better Stack ↗ AI post-mortem A deployment caused a spike in HTTP 5xx errors in the nbg-2 platform, pushing the 5xx rate above the alert threshold. The on-call engineer identified the faulty deploy, reverted it, and the error rate fell back below thresholds; monitoring then auto-resolved the incident. A post‑mortem recommended tighter deployment checks and automated smoke tests to prevent recurrence. Metadata Condition #1 - Metric value: 3.4 Condition #1 - Time aggregation: Average Condition type: SingleResourceMultipleMetricCriteria Description: HTTP 5xx errors exceeded 2% over the past 10 minutes. Monitoring service: Platform Region: nbg-2 Severity: Sev2 severity: critical Signal type: Metric Timeline Incident started. · Oct 27, 2025 at 8:17pm CET Incident update posted to #status-page-updates. Slack · Oct 27, 2025 at 8:17pm CET Sent an email to Clara Mendes at clara.mendes@shadowfusion.cloud. · Oct 27, 2025 at 8:17pm CET Incident update posted to #better-stack-monitoring. Slack · Oct 27, 2025 at 8:17pm CET Filip Hoang commented · Oct 27, 2025 at 8:18pm CET Can you please investigate ASAP Sofia Petrov ? Please feel free to escalate if not resolved soon. Sofia Petrov commented · Oct 27, 2025 at 8:19pm CET Already on it Filip Hoang. Sent an email to Adam Novak at adam.novak@shadowfusion.cloud. · Oct 27, 2025 at 8:20pm CET Sent an email to Sofia Petrov at sofia.petrov@shadowfusion.cloud. · Oct 27, 2025 at 8:20pm CET Sent an email to Priya Nair at priya.nair@shadowfusion.cloud. · Oct 27, 2025 at 8:20pm CET Sent an email to Filip Hoang at filip@betterstack.com. · Oct 27, 2025 at 8:20pm CET Sent an email to Erik Johansson at erik.johansson@shadowfusion.cloud. · Oct 27, 2025 at 8:20pm CET Sent an email to Liam Walker at liam.walker@shadowfusion.cloud. · Oct 27, 2025 at 8:20pm CET Sofia Petrov commented · Oct 27, 2025 at 8:20pm CET Seems it's related to Liam Walker's deploy that's causing an increased error rate. Reverting NOW. Sofia Petrov commented · Oct 27, 2025 at 8:22pm CET Revert still in progress, seems it's going up though. Filip Hoang commented · Oct 27, 2025 at 8:23pm CET If you're on it please ACK the incident Sofia Petrov . Sofia Petrov commented · Oct 27, 2025 at 8:23pm CET Sorry my bad! Incident acknowledged by Sofia Petrov. · Oct 27, 2025 at 8:23pm CET Incident update posted to #status-page-updates. Slack · Oct 27, 2025 at 8:23pm CET Incident update posted to #better-stack-monitoring. Slack · Oct 27, 2025 at 8:23pm CET Sofia Petrov commented · Oct 27, 2025 at 8:24pm CET Revert completed. Incident resolved automatically. · Oct 27, 2025 at 8:25pm CET Incident update posted to #better-stack-monitoring. Slack · Oct 27, 2025 at 8:25pm CET Filip Hoang commented · Oct 27, 2025 at 8:26pm CET Please PM for this one since it was caused by a deploy. Sofia Petrov Liam Walker  Sofia Petrov commented · Oct 27, 2025 at 8:46pm CET Post Mortem: App Service 5xx Errors (Platform) Overview An incident involving elevated HTTP 5xx error rates was detected on the Microsoft Azure Platform in region nbg-2 and quickly escalated on October 27, 2025 between 8:17pm and 8:25pm CET. Error rates exceeded automated thresholds and triggered a Sev2 (critical) alarm, affecting platform stability and user experience during the period. Timeline Time (CET) Event Description 8:17pm Incident started: HTTP 5xx errors exceeded 2% (measured at 3.4% avg over last 10 min) 8:17pm Notifications posted to #better-stack-monitoring and #status-page-updates (Slack) 8:17pm-8:20pm On-call Clara M. notified; escalation policy triggered for entire team 8:18pm Investigation requested by Filip Hoang; Sofia Petrov assigned and acknowledged incident 8:19pm Initial troubleshooting by Sofia Petrov underway 8:20pm Error rate spikes: 6.8% avg over last 10 min. Possible culprit: @Liam Walker’s deploy 8:20pm Revert operation initiated; relevant stakeholders notified via email 8:22pm Revert still in progress; updates shared on Slack status channels 8:23pm Incident acknowledged in monitoring and status Slack channels 8:24pm Revert completed; platform error rate starts to decline 8:25pm Error rate normalized (1.2% avg over last 10 min); incident automatically resolved Impact Users experienced increased 5xx errors in the affected region, potentially resulting in failed API calls and degraded application functionality for several minutes. Monitoring flagged the error as critical (Sev2); incident visibility extended to engineering, ops, and affected team leads. Root Cause A recent deployment by Liam Walker inadvertently caused an error spike, increasing the HTTP 5xx error rate past threshold levels (up to 6.8% avg). Error was limited to platform services in region nbg-2. Resolution Rapid identification of the problematic deployment led to an immediate revert operation initiated and completed by Sofia Petrov. Error rate returned to acceptable levels (1.2% avg) and incident resolved automatically by monitoring system. Communication and Escalation Simple team-wide escalation policy activated; all relevant team members updated via Slack and email throughout incident lifecycle. Status page and internal monitoring channels reflected timely status changes and resolution. Action Items Conduct deeper analysis of deployment process to ensure early detection of error-causing changes. Add automated smoke tests for AppService deployments targeting HTTP error rates and service health indicators. Consider adjusting alerting thresholds or aggregation windows to avoid false positives and improve signal fidelity. Review internal escalation workflow for further communication optimization during Sev2 incidents. This post mortem reflects the steps taken, impact, and future actions based on incident records and monitoring platform data. https://custom.shadowfusion.cloud/en/incident/819195 Fri, 06 Feb 2026 04:03:45 -0000 https://custom.shadowfusion.cloud/en/incident/819195#192ce3da15a18de044fda782fd8977d25d893ec2aa4ede09ef2701da6adb9a91 Overall Services Health recovered. https://custom.shadowfusion.cloud/en/incident/819195 Fri, 06 Feb 2026 03:57:54 -0000 https://custom.shadowfusion.cloud/en/incident/819195#3df6ee3c25c3f6e4ef9a6892419067c0d23567a9f6df5c6732b34644537d5ac9 Overall Services Health went down. https://custom.shadowfusion.cloud/en/incident/819195 Thu, 05 Feb 2026 12:29:01 -0000 https://custom.shadowfusion.cloud/en/incident/819195#52227475938126b9acecb5d8df341fa6e2c349dfadaf65b03d97b4c0089da41a Database Health is degraded. https://custom.shadowfusion.cloud/en/incident/796271 Mon, 12 Jan 2026 17:52:00 -0000 https://custom.shadowfusion.cloud/en/incident/796271#300a611c455b6f3262471b4d8737b80a3e65a0db20199287902a655a5ac5cb76 Resolved. https://custom.shadowfusion.cloud/en/incident/796271 Tue, 30 Dec 2025 20:43:00 -0000 https://custom.shadowfusion.cloud/en/incident/796271#3d09e14aafdc263e31732871e5db7d6e9d3a3f3607c93e5ec79c32135420051f Dashboard is currently unavailable for a small percentage of our users. The issue is related to our internal service. We're working on fixing the issue and dashboard will be available again very soon. https://custom.shadowfusion.cloud/en/incident/793069 Tue, 23 Dec 2025 18:57:18 -0000 https://custom.shadowfusion.cloud/en/incident/793069#4dcad7243067df7d7a58f72843e0fdbcf194adcb454a683db49fe746682898eb Production Endpoints Health recovered. https://custom.shadowfusion.cloud/en/incident/793069 Tue, 23 Dec 2025 18:56:39 -0000 https://custom.shadowfusion.cloud/en/incident/793069#cfa761d55e0cedc74688c92bdb115e1dfd69f491a727fa0f89dfe1217a9fd168 Overall Services Health and Database Health recovered. https://custom.shadowfusion.cloud/en/incident/793069 Tue, 23 Dec 2025 18:56:39 -0000 https://custom.shadowfusion.cloud/en/incident/793069#cfa761d55e0cedc74688c92bdb115e1dfd69f491a727fa0f89dfe1217a9fd168 Overall Services Health and Database Health recovered. https://custom.shadowfusion.cloud/en/incident/793069 Tue, 23 Dec 2025 18:22:41 -0000 https://custom.shadowfusion.cloud/en/incident/793069#7b0d1bf27c03a990d3fa2a33d3e1443cdc2f485c0edc82d28ce53444652b2af6 Overall Services Health went down. https://custom.shadowfusion.cloud/en/incident/793069 Tue, 23 Dec 2025 18:14:03 -0000 https://custom.shadowfusion.cloud/en/incident/793069#d5cde3ff4d8a36ab47bd3eee71e41c4b5546b1ac36ba8f32fa2d58cd7d3c2e11 Production Endpoints Health went down. https://custom.shadowfusion.cloud/en/incident/793069 Tue, 23 Dec 2025 18:13:10 -0000 https://custom.shadowfusion.cloud/en/incident/793069#fcfb8293601f1d372d16a5d747f29b843579b02d16dcbcbee7d832b552477783 Database Health is degraded. https://custom.shadowfusion.cloud/en/incident/793069 Tue, 23 Dec 2025 16:07:45 -0000 https://custom.shadowfusion.cloud/en/incident/793069#445033c642a76f03bf00070bbafceffd000c644de71a90b50a760890372941c9 Production Endpoints Health recovered. https://custom.shadowfusion.cloud/en/incident/793069 Tue, 23 Dec 2025 16:07:21 -0000 https://custom.shadowfusion.cloud/en/incident/793069#c3e98f36ff989e6bf0f56bfb42df4fa1dc2e6191c5adfc48c30525504137be85 Production Endpoints Health went down. https://custom.shadowfusion.cloud/en/incident/793069 Tue, 23 Dec 2025 15:03:21 -0000 https://custom.shadowfusion.cloud/en/incident/793069#39151b7d3c3c6224fe92a4f8ada30d0785ad7d1ae6ae0642b257702791f89981 Production Endpoints Health recovered. https://custom.shadowfusion.cloud/en/incident/793069 Tue, 23 Dec 2025 15:02:10 -0000 https://custom.shadowfusion.cloud/en/incident/793069#ee3bcda199f47c8cd1a24cb955d5724f05c65b03ff3f70c5d278e29ce4c085c3 Production Endpoints Health went down. https://custom.shadowfusion.cloud/en/incident/793069 Tue, 23 Dec 2025 15:01:58 -0000 https://custom.shadowfusion.cloud/en/incident/793069#f42ad08719c6a218795a29d81c3436e149d28fb28092559dcb82a4f053db5af2 Production Endpoints Health recovered. https://custom.shadowfusion.cloud/en/incident/793069 Tue, 23 Dec 2025 15:01:45 -0000 https://custom.shadowfusion.cloud/en/incident/793069#37c908f379a893ee2796361e06a36c2c8452d00d176c3bda1d4c57f6d294e8d3 Production Endpoints Health went down. https://custom.shadowfusion.cloud/en/incident/756222 Tue, 09 Dec 2025 11:54:57 -0000 https://custom.shadowfusion.cloud/en/incident/756222#d9e675b7ede4d69e6dceea299e009a700999f1615833616708ec3842d7911df4 Database Health recovered. https://custom.shadowfusion.cloud/en/incident/756222 Tue, 09 Dec 2025 11:47:24 -0000 https://custom.shadowfusion.cloud/en/incident/756222#93d47cb73328767bb7081aa1ed465b09162196436edd422f7e854e1b6d0ef3cf Database Health is degraded. https://custom.shadowfusion.cloud/en/incident/756222 Tue, 09 Dec 2025 11:32:04 -0000 https://custom.shadowfusion.cloud/en/incident/756222#ab88068dadb20539559de891d622ce5f55546859d69d25637060a17c570328af Database Health recovered. https://custom.shadowfusion.cloud/en/incident/756222 Fri, 05 Dec 2025 09:06:55 -0000 https://custom.shadowfusion.cloud/en/incident/756222#6cd70bdaeae20409e76088d61e35105dcc8c65f3ba460504ea4e0727655bb4bb Production Endpoints Health recovered. https://custom.shadowfusion.cloud/en/incident/756222 Fri, 05 Dec 2025 09:02:36 -0000 https://custom.shadowfusion.cloud/en/incident/756222#2e0f752f7f536cc5b3a134fc12352ea870a8def12b21f21d25c71e67d86cb5b1 Production Endpoints Health went down. https://custom.shadowfusion.cloud/en/incident/756222 Tue, 18 Nov 2025 16:04:23 -0000 https://custom.shadowfusion.cloud/en/incident/756222#bf8feda5a5221ee7574099f3c23a9a750a5552e3528de0c42c8c7badcec250bd Production Endpoints Health recovered. https://custom.shadowfusion.cloud/en/incident/756222 Tue, 18 Nov 2025 15:04:08 -0000 https://custom.shadowfusion.cloud/en/incident/756222#4aea7a824495987dfbf24d7766f08d309470ce508c2dfec0569f79890df8a89c Production Endpoints Health went down. https://custom.shadowfusion.cloud/en/incident/756222 Tue, 18 Nov 2025 12:15:47 -0000 https://custom.shadowfusion.cloud/en/incident/756222#76ff3e0c5be208ba21180e109cea82fe5d5f43d37df360c2f9611dbf0eaad3c0 Production Endpoints Health recovered. https://custom.shadowfusion.cloud/en/incident/756222 Tue, 18 Nov 2025 12:06:49 -0000 https://custom.shadowfusion.cloud/en/incident/756222#8165f0b430280a4960b8c9c2f43fa1423516dc42a78c69df4402f73ac08bb55a Production Endpoints Health went down. https://custom.shadowfusion.cloud/en/incident/756222 Sat, 08 Nov 2025 05:18:24 -0000 https://custom.shadowfusion.cloud/en/incident/756222#5a24834fc8c383c252a7b541aa90be0a9b2e57899d2c3543db67132b9601d7f2 Overall Services Health recovered. https://custom.shadowfusion.cloud/en/incident/756222 Sat, 08 Nov 2025 05:17:36 -0000 https://custom.shadowfusion.cloud/en/incident/756222#3e929fed9f04a7128d256c7732efdef9c6aaa965480cc8922612c0de1d00510f Production Endpoints Health recovered. https://custom.shadowfusion.cloud/en/incident/756222 Sat, 08 Nov 2025 04:58:45 -0000 https://custom.shadowfusion.cloud/en/incident/756222#45fa4f3502a576041b7d22e6731cb1baafa89eee7d58a3f203b11f8a6a41df16 Overall Services Health went down. https://custom.shadowfusion.cloud/en/incident/756222 Sat, 08 Nov 2025 04:50:43 -0000 https://custom.shadowfusion.cloud/en/incident/756222#93fd56322173beeebd613e27b24bf8bbb1a609892868d1ac6469daaaffcf7fb1 Production Endpoints Health went down. https://custom.shadowfusion.cloud/en/incident/756222 Sat, 08 Nov 2025 04:48:21 -0000 https://custom.shadowfusion.cloud/en/incident/756222#f9a676f751bd38ad3a626a9c90d66d9420bf20b3f3f83fd26851ba1d21f61cf1 Production Endpoints Health recovered. https://custom.shadowfusion.cloud/en/incident/756222 Sat, 08 Nov 2025 04:45:17 -0000 https://custom.shadowfusion.cloud/en/incident/756222#38de73b183730b4ae33ea18cac314a561235d9b95df798f9aebd8bd21391d249 Production Endpoints Health went down. https://custom.shadowfusion.cloud/en/incident/756222 Sat, 08 Nov 2025 04:44:05 -0000 https://custom.shadowfusion.cloud/en/incident/756222#3524c1fdf5fc10fd9006dc0d6427b829af941670ea9e154fbdaf2ca76ab8bee4 Production Endpoints Health recovered. https://custom.shadowfusion.cloud/en/incident/756222 Sat, 08 Nov 2025 04:42:44 -0000 https://custom.shadowfusion.cloud/en/incident/756222#a7916844f4acbb2d8970ccced90cb8be252a6b6e42ef20f9aa00a72c1343e374 Production Endpoints Health went down. https://custom.shadowfusion.cloud/en/incident/756222 Sun, 02 Nov 2025 06:31:46 -0000 https://custom.shadowfusion.cloud/en/incident/756222#2ea3fab1bfe0986227160e91fa7716a2b7ebd65b775ec0cd6564907ac64e2450 Database Health is degraded.